Band 3 Administrator District Nursing

Job overview

We are seeking a dynamic and adaptable administrator to join our small and friendly administration team.

This is a varied and engaging position working as a floating administrator to provide support our clinical teams. As part of the role you will be required to work from any of our three bases which are located in Southall, Greenford & Acton.

The successful applicant will be responsible for processing referrals and incoming communications promptly and accurately and will be expected to liaise with service users, clinical team members and external bodies on a daily basis

Full training will be provided to the appointed candidate

If you would like to know a little more about the vacancy or have any additional questions, please Email : [email protected] or call 07548 142266

Michelle Neacy

Operational Service Manager

Note: This vacancy does not offer sponsorship

Main duties of the job

• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties
• Provide information and advice to service users, verbally and/or in writing.
• To act in accordance with the Service in processing new referrals. This includes, but is not limited to: allocating referrals, inputting data into appropriate platforms, to create referrals within the S1 platform, highlight for clinical triage and action triage outcomes as required.
• To assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.

To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary. To regularly access the generic email systems, responding to all queries.

• To collate, enter and present activity data for service and management meetings and for monthly and ad hoc statistical returns.
• Maintain service line databases for record keeping, ensuring accurate reporting and invoice processing. Including, where required logging maintenance for specialist equipment and IT service equipment for the service line.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.