Band 2 Hotel Services Assistant (Housekeeper) - Bristol

Job overview

Early Evening Hotel Services Assistant (Housekeeper)

Working between 15:30 and 18:30, Saturdays and Sundays – 6 hours per week

Previous applicants need not apply.

The successful post holder will provide catering and cleaning services for our Service Users, Staff, and Visitors across our wards and departments.

You will be working as part of an established team that provides a full Hotel Services function across the hospital.

Main duties of the job

Catering – Handling, reheating, and serving cook‑freeze meals. Preparing light snacks, including salads, sandwiches, and beverages. Carrying out washing up and associated cleaning within the ward kitchen and dining room.

Cleaning – Cleaning all areas of the hospital, including bedrooms with en‑suite facilities, bathrooms, day rooms, lounges, corridors, offices, and other ward areas.

Other duties – Handling and disposing of waste, changing curtains, and undertaking basic laundering tasks.

Housekeepers support the Nursing Staff to provide an appropriate environment for patient care.

Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of patients' meals and beverages.

Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the ward and the patients.

Housekeepers are expected to work in a controlled and systematic way in an environment where there may be constant distractions and contact with service users displaying disturbed and challenging behaviour on a frequent basis.

Please see the attached Job Description for a full list of duties and responsibilities

Detailed job description and main responsibilities

• Cleaning in all areas to the agreed NHS specification (including, but not limited to, National Standards of Cleanliness, CQC outcomes, and PLACE), and in line with local schedules. Areas will include, but not be limited to, service user bedrooms, communal areas, sanitary areas, clinic rooms, kitchens, offices, and corridors. Replenishing stocks of disposable items (e.g., paper hand towels, soap). Working in accordance with all relevant Health and Safety procedures at all times (e.g., COSHH, Manual Handling).
• Completing cleaning records, signing off areas completed, and noting any areas that are inaccessible.
• Highlighting areas of concern to the Nurse in Charge or Hotel Services Supervisor, e.g., ongoing issues around access.
• Adhering to all aspects of Infection Control to ensure the potential for the spread of infection is minimised.
• Working in accordance with the National Colour Coding guidance.
• Carrying out termination cleans in line with Trust policy.
• Carrying out isolation cleaning in line with Trust policy.
• Completing and documenting a scheduled deep‑cleaning programme for the specified area.
• Collecting and storing waste from locations according to the Hospital Waste Disposal Policy.
• Completing other cleaning duties as required. This may include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass, and wall washing.
• Reporting all sightings of pests to the Hotel Services Office.
• Changing soiled screen, cubicle, and window curtains as required, under the direction of the Hotel Services Supervisor.
• Receiving and storing clean laundry/linen. Removing full soiled linen bags to the collection point and replacing linen bags as required.
• Operating a range of cleaning equipment, including floor‑cleaning equipment and steam cleaners, ensuring their safe and effective use.
• Assessing the condition of equipment and reporting defects.

Please see the attached Job Description for a full list of duties and responsibilities