Audiology Clinic Liaison Officer

NHS Highland is recruiting an Audiology Clinic Liaison Officer to provide non‑clinical, person‑centred support to people diagnosed with hearing loss.Based within Audiology clinic settings, the post holder will offer practical and emotional support to patients, help them understand information already provided by clinicians, and support access to Deaf Services, social care, and third‑sector organisations. The role also acts as a key link between patients, Audiology staff, and partner services, helping improve patient experience and clinic flow.This is a non‑clinical role and does not involve assessment, diagnosis, or treatment.You should have:• Experience supporting people with communication or additional needs• Strong interpersonal and communication skills• Ability to provide reassurance to people who may be distressed or overwhelmed• Good organisational skills and ability to manage a defined workloadKnowledge of hearing loss, audiology services, or community support pathways is desirable.This part‑time post (18 hours) reflects service demand and offers flexibility and work‑life balance.This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa.NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

ADDITIONAL INFORMATION FOR CANDIDATES

• Effective from 1st April 2026, the Agenda for Change full-time working week will be reduced from 37 to 36 hours. Part-time hours will be adjusted on a pro-rata basis. There will be an increase in the hourly rate to ensure that pay remains unaffected.
• Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork