Audiology Administrator / Receptionist
Lewisham and Greenwich NHS TrustAlready thinking ahead to interview?
Save this role, then rehearse likely interview themes with structured write and speak feedback before the panel.
Search for more jobs in London
Job overview
The applicant will be applying to work within the admin team in the Audiology Department at University Hospital Lewisham. The role will be split between reception duties and administrative duties. The admin team consists of four other team members at present and tasks / roles are split accordingly between each member of staff.
Main duties of the job
Main duties include, amongst other things:
General reception duties. (checking in/out appointments, answering calls, managing post in/out etc).
Welcoming patients and creating a friendly and supportive atmosphere at the reception desk.
Supplying batteries and hearing aid replacement parts to patients where suitable.
A mix of general administrative tasks such dealing with waiting lists, monitoring waiting times, monitoring rotas and rosters and composing letters and sending letters/patient information for various parts of the service.
Detailed job description and main responsibilities
We are looking for the successful candidate to grow into the role over time as their learn our practices and systems. Other roles/responsibilities that will be expected over time will include some or all of the following:
Monitoring one of our three phone lines.
Monitoring the departmental shared inbox.
Waiting list management.
Stock ordering and management.
Data entry/patient registration.
Ear mould management.
Assisting staff with hearing aid warranty/reconditioning monthly.
Monitoring weekly rota/schedules for errors.
Monitoring and managing patient discharge list/correspondence
Organising interpreters for patients as/when requested
Restocking rooms/equipment.
Working with ENT administrative staff to allow for seamless working practices between each department.
Ensuring the smooth running of day to day practices and clinics in Audiology Department.
Monitoring Audiology and ENT long-waiting patients
Learning specifics administrative service operating procedures of each of our clinical services (vestibular, hearing and tinnitus)