Audiology Admin Officer

Job overview

The post holder will work across different sites within the Trust working with patients and family members with hearing and communication difficulties.

The post holder will perform admin and clerical work to aid the running of the service and is expected to use his/her own initiative and skills in accordance with the Department’s requirements. This role covers both Adults and Paediatrics.

Main duties of the job

Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Provide admin support for both Adult and Paediatric Audiology Services.

All duties and responsibilities of a clerical band 2 role.

Processing new referrals and internal referrals into the service.

Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways. Along with effectively using Audiology waiting lists, including validation as and when required.

Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.

Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience

Communicate effectively with people who have hearing and communication difficulties

Communicate with people on various levels e.g. patients and Consultants

Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.

Use empathy when dealing with anxious or distressed patients and relatives.

Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.

Any other duties as identified by the Admin Team Leader

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.  Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.