Associate Director of Nursing - Patient Experience and Complaints

Job overview

Are you a compassionate, visionary nursing leader with a passion for improving patient experience and outcomes? We are seeking an exceptional Associate Director of Nursing for Patient Experience and Complaints (ADON) to join our senior leadership team and help drive our Trust’s ambition to deliver outstanding, patient-centred care.

This is a high-impact role where you will lead the Trust’s Patient Experience and Complaints function, ensuring it meets both internal goals and external regulatory requirements. You will be instrumental in shaping our patient engagement agenda, embedding a culture of continuous improvement, and ensuring that the voices of our patients and communities are heard and acted upon.

As ADON, you’ll provide expert guidance and support to clinical and non-clinical teams, enabling them to deliver high-quality, compassionate care. You will also represent the Trust at local, regional, and national forums, keeping us at the forefront of developments in patient experience and regulatory compliance.

This role offers a unique opportunity to make a real difference across the organisation—supporting governance, influencing strategic direction, and ensuring we continually strive for excellence in how we listen to, learn from, and care for our patients.

Apply now to join our team!

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.