Assistant Switchboard Manager

Job overview

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust as the Assistant Switchboard Manager.

We are currently in the process of redeveloping the hospital to provide a new state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.

We have over 3,500 members of staff that are proud to care for nearly half a million people across the Borough of Hillingdon, with a vision to be an outstanding provider of healthcare - our mission is to provide high quality, safe and compassionate care, improving the health and wellbeing of the people we serve.

In conjunction with the Head of Contact Centre – Switchboard, provide management responsibility for the Switchboard service by supporting the strategic direction of the service to meet the Trust overall objectives

Proactively and positively contribute to the successful overall performance of the Switchboard department by supporting the Head of Contact Centre – Switchboard when recruiting and developing staff to meet the future needs of the department.  In conjunction with the Head of Contact Centre – Switchboard and AD Digital Service support all budget requirements including all necessary processes for procurement.  Ensure final sign off Health Roster across all sites.

Main duties of the job

• Support the Head of Contact Centre – Switchboard by recruiting and developing staff to meet the needs of the service in conjunction with the overall development of the scanning bureau.  In conjunction with the Head of Contact Centre – Switchboard manage all budget requirements including procurement. Support the day-to-day operational management of the Switchboard service
• Support departments to ensure the Switchboard Directory is maintained.
• Supporting the recruitment and selection of staff across the Switchboard service Manage personal workload to meet both corporate and personal deadlines. Prioritise workload in a way that enables the delivery of both important and urgent tasks. Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Manager

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.