Assistant Service Manager
Great Ormond Street Hospital for Children NHS Foundation TrustSearch for more jobs in London
Job overview
Provide strong, professional leadership to the administrative teams they manage, within their specialties. Work in partnership with the Service/Operational Manager and with the other Assistant Service Managers within the division, as well as the clinical leads for their assigned specialties.
Engage all staff groups in the development, delivery and sustainment of innovative and effective management systems to ensure maximum operational efficiency within the Division.
Ensure that staff within the specialities are aware of, and working towards, the Trust’s vision and the specific objectives and operational targets of the specialty. These will include the 18 week target and Better Values projects.
Ensure effective processes and procedures are in place to monitor and track performance and to support and guide the work of the RTT validators regarding the 18 week targets and pathways.
Main duties of the job
Carry out performance appraisals as per the Trusts policy and to maintain an environment of constant improvement amongst the staff
To manage the A&C staff to anticipate any shortages and to take action to minimise the impact of these on service delivery
To support the Operations/Service managers, as appropriate in sustaining high standards of clinical governance and safety across all services within Neurosciences.
To provide regular and accurate outpatient waiting time data to service managers.
To coordinate extra outpatient clinics. This will involve communicating with the clinical team in question, the outpatient team (reception cover, nursing cover, and room availability) and any diagnostic services relevant for the clinic in question.
To coordinate extra theatre lists, where appropriate. This will involve liaising with the clinical teams, and theatre management staff.
To assist in the production of monthly specialty-specific service reports ahead of regular service meetings.
To attend monthly specialty reviews for the relevant specialties
To minute monthly service meetings for relevant divisional specialties, as required
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.