Assistant Service Manager for Maxillofacial Surgery & Dentistry

Job overview

We are seeking an enthusiastic Assistant Service Manager to provide essential day-to-day operational management support to the Service Manager. In this vital role, you will help ensure that the Maxillofacial Surgery & Dental  specialties operate efficiently and effectively from a non-clinical perspective. As a valued member of a wider management team within the Care Group, you will contribute to delivering exceptional patient care through excellent service management.

Main duties of the job

The post holder will be expected to manage a large team of administrative staff, ensuring equitable workload distribution and excellent standards of administrative support across the teams.  The Service Manager and Deputy General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs - Inpatient and Outpatient) in line with national 18 week RTT  guidelines, attend weekly theatre operational meetings with service manager. The post holder will, as part of their role,  will need to  investigate, resolve and correct data quality issues identified via the RTT.

The post holder will work closely with the patient pathway coordinators, outpatient bookings team and  the central booking service,  the Secretarial Team and Nursing Team, the 18 Week Team, Consultants and Resident Doctors  It is vital therefore that the post holder is confident, organised and diligent to create and foster strong relationships with all of the above teams and more.

We are looking for someone with previous experience of leading a team. This person should also have a good standard of education and experience in outpatients or an operational service within the Trust.  You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management.

Detailed job description and main responsibilities

• With knowledge of the Cerner system and other hospital computer systems, support the Service Manager to ensure effective processes and procedures are in place to collate, monitor and track performance within the Service against the national access targets for 18 weeks and Cancer across both Outpatient and Inpatient PTL’s.

Support the Service Manager to manage the implementation of effective systems, control processes and risk management arrangements in the Service.

Managerially responsible for specified administrative staff within the Service.