Assistant Service Line Manager

Job overview

Applications are invited for the opportunity to work within the Medical Business Unit at the Queen Elizabeth Hospital in one of two exciting roles as an Assistant Service Line Manager. The two posts available are in Service Line 1 (Med 1 – Urgent and Emergency Care) and one in Service Line 2 (Med 2 – Medical Specialities).

The current service portfolio within Med 1 is Emergency and Acute Care including the Emergency Care Department, Urgent Treatment Centres at the Queen Elizabeth Hospital and Blaydon, Same Day Emergency Care and the Emergency Admissions Unit. The portfolio supports service provision across these areas to the highest standards.

The current service portfolio within Medicine 2 is cardiology, cardiac diagnostics, Haematology, Hepatology, Gastroenterology, Diabetes and endocrinology, respiratory medicine, Rheumatology, PIU and the Health inequalities services.  The portfolio supports the service provision across inpatient and outpatient services, and has a number of nurse specialist teams.

Main duties of the job

These posts will support the two Service Line Managers in the day-to-day operations of these two departments. This will include the delivery of Key performance indicators, primarily the achievement of the Emergency Department standards and the Referral to Treatment standard. Support around relevant Cancer and Diagnostic standards as well as the relevant outpatient and inpatient programmes also forms part of the role in Med 2.

These positions offer a great opportunity to play a significant part in the smooth running of the Trust and you will work closely with the Service Line Manager, Clinical Leads, Matrons and Business Partners in managing the Financial, HR, Performance and Quality issues in the services.  Reporting to the Service Line Managers, you are expected to identify and troubleshoot problems with the delivery of the service, working to solve them whilst keeping disruption to a minimum.

Detailed job description and main responsibilities

• The post holder will support with operational management within the allocated service portfolio within the Medical Business Unit. This will involve working with the operational triumvirates working  alongside Service Line Manager, Matrons and Clinical Leads to ensure the provision of safe, high quality clinical services.
• The post holder will carry out a range of tasks including transformation and service improvement work, capacity and demand modelling, problem solving, scheduling, budgetary and staff management, and providing support to the relevant Service Line Managers, Matrons and Clinical Leads.
• Key aims of this position are to maintain and improve quality and safety in the delivery of effective patient care whilst rigorously pursuing the efficient use of available resources.
• The role will support the delivery of key performance indicators including cancer targets, RTT compliance and the Emergency Care Standard (depending on job role).
• There will also be oversight and delivery of responses to complaints, incident management and the management of risks.
• The role will also be key in supporting the Trust's elective care recovery programme and urgent & emergency care improvement programme (depending on role).
• Represent the Business Unit in daily site meetings, coordinating any actions required within the business unit to support effective patient flow across the site.
• The role will be fast paced and although operationally focused there will be opportunity to contribute to working on strategic plans and priorities working with Trust corporate services and key partners.