Assistant Patient Pathway Coordinator (Renal)

Job overview

Assistant Patient Pathway Coordinator (CAT 8 - Renal) - Band 3

Previous candidates no need to apply.

We require a full time  Assistant Patient Pathway Coordinators to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.

Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.

Complete clinic cancellation forms and process according to SOP.

Reschedule outpatient clinics as requested – to be done in line with waiting time targets.

Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs.

Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.

Detailed job description and main responsibilities

For further details on the job role, please refer to the attached Job Description and Person Specification.