Assistant Patient Pathway Coordinator (CAT 1) 30 hours p/w

Job overview

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOY REAPPLY

Band 3 Assistant Patient Pathway Coordinator (CAT 1 - ENT, Maxillofacial and Plastic Surgery)

This is a part-time post for 30 hours per week.

Shift Patterns: 30 hours per week over 4 days; working 08:00 am - 17:00 pm Monday to Friday.

This role is based at both Townlands Hospital, Henley-on-Thames and the Royal Berkshire Hospital, Reading.

The Clinical Administration Team (CAT 1)  is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

You will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.

Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard.

You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.

You will also have very good communication skills and be able to work with minimal supervision.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.