Assistant Patient Administrator

Job overview

Assistant Patient Administrator - Band 2  Ward Clerk

We are recruiting for a Ward Clerk in one of our busy wards

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.   You will be expected to provide administrative support to a diverse  team including clinical staff The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post  holder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Detailed job description and main responsibilities

• Provide administrative support to the clinical team in the team assigned and provide cover across the Trust’s administrative resource
• File all paperwork appropriately
• Provide cover across the POD as and when required
• Ensure all procedures are followed re data capture for service specific outcomes
• Provide an excellent standard of service to patients at all times
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Photocopying, filling
• Answering phones
• Greeting relatives as they enter the ward
• Booking follow up appointments
• Booking Transport