Assistant Medical Secretary - Rheumatology (INTERNAL)

Job overview

***INTERNAL APPLICANTS ONLY***

This role involves supporting the Medical Secretaries and the rest of the Clinical team, creating clinical correspondence to adhere to standard turnaround times for Wye Valley Trust and processing the patient queries for the Rheumatology Advice and Guidance Telephone/Email Service adhering to the departmental standard turnaround times.

The role is initially based in the Rheumatology department but there will need to be flexibility in working across the Division as service needs require.

Main duties of the job

Creating and processing correspondence, clinic letters, medical reports, etc using AI software, digital dictation and transcribe ensuring workload is processed in chronological order, prioritised, produced in a timely manner and to an agreed standard.

Taking Advice and Guidance Patient Helpline Requests from the Advice and Guidance answering machine and relevant email accounts, forwarding on the request to the appropriate Clinician and then actioning – e.g. typing letters, book appointments etc.

• Answering departmental phone calls in a courteous and professional manner.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.