Assistant Administrator
Kent and Medway NHS and Social Care Partnership TrustAlready thinking ahead to interview?
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Job overview
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
Are you a proactive, organised individual with a passion for people?
We are looking for a dedicated Assistant Administrator to join our West Kent Neuropsychiatry team.
The Impact You’ll Make
A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.
Operational Excellence: You’ll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.
Flexible Support: While you’ll be based in West Kent, you’ll occasionally support our East Kent team in Ashford, ensuring a consistent and reliable service for all our patients.
Driving Change: We value fresh perspectives! You’ll be encouraged to contribute to service improvements and help us find better ways to support our community
You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.
Main duties of the job
- To manage reception, meeting and greeting our patients, carers and visitors signposting them to where to sit and wait for their appointment
- To answer incoming calls via the 8 x 8 system, taking accurate messages and passing them on to relevant staff
- To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.
- To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
- To process outcome of MDT by sending acceptance and decline letters in a timely manner
Detailed job description and main responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification