Apprentice Data Input Clerk

Job overview

The post holder will be supported to achieve an Apprenticeship in Business Administration and Customer Service. Through academic and work place activities, the post holder will develop the administration and customer service skills required in the job description, to work in a quality driven, responsive and customer orientated department.

An apprentice will do 80% on the job training – work based learning activity and the remaining 20% is off the job training (self-directed learning and classroom attendance.)

The apprenticeship is a work-based qualification evidenced via learning activity at work, a portfolio of work and observations. Training and assessment are completed on work-site, with some off the job training involving a combination of online learning, classroom attendance, webinars and self-directed learning. An external assessor will carry out observations in the workplace to assess practical competence.

All apprenticeship standards have End-point assessment (EPA).  End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met.  Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

You will be required to commit to the apprenticeship study requirements and complete the training activities and assessments, in the given timescales.

Main duties of the job

We are looking for an individual to join our busy department based at Lewisham Hospital site, Owen Centre with occasional cross site working when required. The ideal candidates should be able to demonstrate:

• Ability to compile, analyse and present information from a variety of sources using multiple software and database applications, eg. ESR, OLM, MT Tool.
• Good knowledge and experience of databases, spreadsheets and reporting software packages
• Thorough understanding of  the application of customer care skills
• Able to prioritise and manage own time
• Ability to use Microsoft Office packages to an advanced level, eg. Excel

Detailed job description and main responsibilities

• Input data, maintain and update monitoring and alert systems and procedures for recording of information and data held within the department.
• To produce regular and ad-hoc reports as directed by line manager.
• To be responsible for maintaining accurate filing and recording systems and carrying out general filing duties as needed.
• To be responsible for drafting, typing all necessary documentation, promptly, professionally and accurately as requested.
• Continuously maintain and respond to bookings made via the Trust intranet and send out confirmations and reminders promptly and accurately.
• Answering telephones within the department and sorting out any queries in a helpful, efficient, timely and courteous manner.
• Ensure that work is completed in line with timescales, with a consistently high level of accuracy.
• Work as a member of the wider Education and Development team, working with colleagues within the department and in the Trust to achieve departmental and Trust wide objectives.