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Appointments Administrator

Gateshead Health NHS Foundation Trust
This job is closed to applications
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Location
Salary
£24,169 Per annum
Profession
Administrative and IT
Grade
Band 2
Deadline
16 Jul 2025
Contract Type
Permanent
Posted Date
02 Jul 2025

Job overview

To provide a high quality Administration service to the Out-patients department. To serve and support all patient attending for an outpatient appointment.

Main duties of the job

  • Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients  personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
  • Workload is  prioritised by the team leads and  tasks are directed  accordingly to staff in order to meet needs of the outpatient’s service
  • Ensure clinics are set up with the record and the clinic slip or  any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring   when directed, patients' are placed on a PIFU pathway and into Partial Booking.

Detailed job description and main responsibilities

  • Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients  personal data is correct on all systems that we manage.
  • Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
  • Workload is  prioritised by the team leads and  tasks are directed  accordingly to staff in order to meet needs of the outpatient’s service
  • Ensure clinics are set up with the record and the clinic slip or  any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
  • Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
  • Ensuring photocopying is readily available and monitored to reduce waste.
  • Ensuring Fu appointments are booked correctly selecting the right media type.
  • Ensuring   when directed, patients' are placed on a PIFU pathway and Partial Booking