Appointment Coordinator

Job overview

An exciting opportunity has arisen to join the Wirral University Teaching Hospital on a permanent term basis

The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.

Applicants should be hardworking and have good IT skills. They should have a good understanding of RTT.

Main duties of the job

• Book and advise patients of appointment following agreed protocols.
• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand.
• To assist in the production of waiting time statistics.
• First port of call for appointment queries, escalating any complaints to appropriate manager as required.
• Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
• Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy.
• Send out any relevant documentation to patients regarding their appointment and care.
• Liaise with other departments where necessary.

Detailed job description and main responsibilities

Please see Job overview & attached Job description for further information about the Appointment Coordinator position available with WUTH.