Appointment Centre Administrator

Job overview

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment.  To join our team, you must be committed to the delivery of a first class administrative service.  As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working.  Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

• Interview Date: Monday 1 June 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

• Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.
• The Appointment Booking Centre manages over 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily.

Detailed job description and main responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work