Appointment Administrator

Job overview

Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre,  base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead.

As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.

You will be responsible for utilising available outpatient and radiology capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.

Main duties of the job

To provide an efficient and effective appointment booking service for outpatient and radiology appointments by means of modern booking systems, ie, E-Referral Service, Pas systems etc whilst being customer focused.

The successful candidate will have:

A good level of education.

Excellent communication, interpersonal skills dealing with sensitive issues.

Excellent organisational and time management skills with ability to prioritise workloads.

Excellent customer service and telephone skills.

Ability to work effectively without direct supervision and as part of a  team.

A flexible approach to working arrangements. To be able meet service need developments with an ability to work weekends and  up to 8.00pm 7 days a week on a rotational basis.

Experience of working in a busy, fast paced office environment

Detailed job description and main responsibilities

To actively monitor available Outpatient and Diagnostic appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times

To utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times

To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets