Antenatal Appointments Clerk

Job overview

• To provide administration and reception duties for the maternity ultrasound and antenatal clinic areas.
• Responsible for the booking, preparing and reception of outpatient clinics.
• Liaise with consultants, junior medical staff, medical secretaries, central records library and outpatient staff.
• Provide an efficient and reliable service in line with national targets, meeting Trust standards.
• To provide administration support to the early dating scan appointments and first trimester screening programme.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

• Excellent organisational skills.
• Ability to communicate at all levels.
• Excellent telephone manner.
• Ability to handle difficult/distressed patients in a sensitive and empathetic manner.
• Analyse and resolve patient problems
• Being able to adapt to new computer systems
• Professional manner
• Adaptability, flexibility and ability to multi task
• Desire to achieve and sustain high standards
• Patient, calm approach
• Able to cope with sensitive nature of work
• Able to work under pressure and meet deadlines
• Able to work as part of a team and independently as required.
• Tactfully communicate written and verbal information with patients, staff and carers with regards to appointments, admissions etc.
• Polite in nature

Detailed job description and main responsibilities

• Receive referral forms from GPs and Midwives and ensure these are prioritised.
• Register new patients on iPMS system, ensuring double registration does not occur
• Maintain outpatient waiting lists. Ensure all referrals are put onto iPMS following appropriate guidelines.
• Book new and follow up appointments using the computerised IPMS system,  following the guidelines set out in the Trusts waiting list policy
• Answer telephone calls between specific times for early dating scan appointments, operating a fully booked system with the patients.
• Assist with the administration of the first trimester screening programme, following guidelines set out by the Care Group.
• As required, telephone patients with urgent/last minute appointments.
• To undertake reception duties.
• Liaise with the Imaging Directorate Departments regarding amnio’s, dating and detailed scans
• Dispatch appointment letters as necessary

Prepare clinic pulling lists /notes for future clinic appointments

For further details please see attached JD and PS