Admissions Officer

Job overview

We are recruiting for an Admissions Officer who wishes to join #TeamIOWNHS. You should share our passion & drive to ensure that our patients receive quality & compassionate care & work with us!

We have a range of administrative opportunities across our core booking services within the CBS.

The Centralised Booking Service is one of the first contact points for patients referred to our range of acute outpatient services, managing on average 15,000 patient appointments per month across our surgical and medical clinical specialties.

Main duties of the job

Following a satisfactory probation period, you will have your own specialty area of responsibility, working closely with our clinical and non-clinical professional staff groups.

Full training will be given in order that you are fully competent in processes and work within national policy & local procedure guidelines.

The successful candidates must have up to date keyboard skills, experience of dealing with members of the public and recent clerical experience (preferably in healthcare). A proven ability to be flexible in responding to ever changing situations is essential.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

If you are a highly motivated and enthusiastic individual, then we want you! This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.

Detailed job description and main responsibilities

The role of the Admissions Officer is to support the management of the patient pathway from the decision to admit (patients attending for pre-operative assessment), to their admission for procedure/to schedule operations in liaison with clinical teams to ensure that the clinical needs of patients are met.

Working within a team setting, you will be based at our new dedicated office facilities, at St. Cross Court Business Park, Newport, Isle of Wight. You will need to be a flexible, reliable & motivated individual, who enjoys working in a busy team environment.

We are keen to hear from potential candidates that can demonstrate excellent communication skills, in both a face to face & call handling setting.

You will receive an induction & training programme that will equip you with the necessary skills across our patient information & waiting list systems.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.