Administrator

Job summary

Main duties of the job

Applicants should have excellent communication skills; possess excellent interpersonal and organisational skills, a flexible approach to duties and the ability to use their own initiative. Applicants will need to be able to prioritise their workload, and work under pressure. Their responsibilities will be varied but will include dealing with patient queries, arranging standby day case admissions and inputting P codes onto the trust system.

Being comfortable and competent in dealing with incoming and outgoing phone calls, dealing with patient enquires and liaising with both clinical and administrative colleagues to deliver information.

Ensuring P codes are recorded accurately on the patient's record and inputting P codes as and when appropriate following the trust guidelines. Requesting and inputting Prior approval codes on patient's record.

To provide support to patients in booking appointments directly onto PAS as and when telephone queries are made, or if instructed by the divisional management team to do so; to include sending out letters to patients.

Knowledge and understanding of RTT outpatient clinic outcome definitions in line with RTT validation processes to accurately detail the patient journey.

Providing additional support as and when the directorate requires.

Knowledge of the trusts internal systems: Bluespier, PAS, CLIP and WREN.

Supporting with validation of waiting lists.

Booking standby patients onto theatre lists.

Job responsibilities

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.