Administrator

Job overview

Receptionist/Administrator - Band 3

Days: 4 days to be agreed between Monday - Friday

Hours: 4 hours per day 0830–1230 or 0900-1300, 4 days per week.  16 hours per week.

This is an opportunity to join an enthusiastic and skilled workforce with a great team spirit.  Berkshire Community Dental Service has 7 clinics ranging from Newbury to Langley and over 40 members of staff.  The service treats patients with additional needs including children, people with learning and physical disabilities and the elderly.

Main duties of the job

• You will act as first point of contact with the department by receiving patients and visitors to the dental clinic

• You will provide administrative support to the clinic including answering the phone, responding to messages, scheduling of appointments, typing correspondence, compiling and distribution of standard letters.

• You will deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.

• You will be proficient in the use of Microsoft Office software and will be expected to use the electronic patient dental software.

Detailed job description and main responsibilities

The “must haves” for you to be considered for this role:

• Good communication skills
• Calm and sympathetic manner with patients, families and carers.
• A team player

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.     Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.