Administrator

Job overview

• Provide an efficient and effective administrative support to the Sussex MSK Health services.

• Office administration, assisting with documentation and ensuring all clerical aspects of the service run smoothly.

• The successful candidate will have good time management, the ability to use their own initiative as well as excellent attention to detail.

• The successful candidate will be a proactive individual with good organisation skills, excellent attention to detail, a team player with the ability to problem solve and work independently.

• Essential to the role is proficiency or ability to learn a variety of IT applications.

• Excellent use of English language is also required.

• Good interpersonal skills and ability to communicate at all levels are required for liaising with colleagues, clinicians, IT support.

Main duties of the job

• To action all referrals incoming to the service by scanning and putting on referrals, answering patient telephone calls and other general admin duties.

• To action referral outcomes by answering patient telephone calls; book amend and cancel patient appointments and other general admin duties.

• To monitor investigation waiting lists liaising with clinicians, chasing results and other general admin duties.

• Other administrative tasks as required to keep the service running

• This post does not have any staffing responsibilities.

Detailed job description and main responsibilities

• Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system

• Arrange cover for clinics within the constraints notified by the Admin Lead.

• Conversion of appointment slots under the direction of the Admin Lead.

• Monitor waiting lists and book patients in according to longest wait.

• Contribute to reducing the number of long waiters the service has.

• Ordering stock across all services, clinical and non-clinical.

• To help cover other admin sites when there is the need.

• Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

• Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

• Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

• Communicate clearly and effectively with other professionals, outside agencies and patients.

• Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

• Use the telephone or written media to make or amend patient appointments and deal with enquiries from patients or staff.

• To carry out other duties which fall within the remit of this post as required by the Lead Administrator.

• To contribute to the development of the admin service.