Administrator - Receptionist

Job overview

An opportunity has arisen for a conscientious and mindful Administrator - Receptionist to join our close-knit and supportive Community Mental Health Team (CMHT) in Harrogate.  This post is full-time, 37.5hours per week.

The team are based at Windsor House in Harrogate and provide community-based support to people aged between 18 and 65 years old, who are experiencing challenges with their mental health.

Windsor House is situated on Cornwall Road, is a short walk away from the town centre and is easily accessible by car, bus and bicycle.

The CMHT is a multi-disciplinary team and consists of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff.  As one of two Reception Administrators, you will be the first point of contact to all; welcoming service users, carers and visitors to the building and our services.

If you are looking for a new challenge or a development opportunity (apprenticeship model), have a desire to be part of a team striving to make a difference, we will welcome your application for this role.

Standard working hours for this post are between 8:30am and 5:30pm Monday to Friday.

Please do consider making contact with the recruiting manager for an informal conversation prior to submitting an application, we'd like to hear from you.

Main duties of the job

Whilst having previous experience of an administrative role is essential, NHS or other health care experience is not.  We are first and foremost looking for individuals with a passion for people, customer service experience, organisational skills, an interest in working in a health care setting and a proactive 'can do' attitude.

This role is a starting step into understanding our organisation, the services we provide to our communities and the people who work for us and with us.

We are looking for someone who is able to demonstrate patience and understanding, is comfortable multi-tasking in a busy environment, can communicate confidently and utilise discretion when needed, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

Detailed job description and main responsibilities

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

The following responsibilities are examples, please refer to the attached Job Description for the complete picture.

Reception Administrator duties will include: greeting service users, carers, staff and visitors; answering queries via telephone and email; calendar management; sending appointment reminders; maintaining visitors logs; photocopying; data input; filing; purchasing stock and processing deliveries; issuing access cards; processing all incoming and outgoing post; ensuring that all information displayed in the reception area, for staff and visitors alike, is visible and kept up to date.