Administrator / Receptionist- Swindon

Job overview

Do you have excellent communication skills?

Are you emotionally resilient?

Do you want an administration role where you can make a real difference?

If so and you're looking to join a unique administration team, the Swindon Child and Adolescent Mental Health team are keen to hear from you.

We are dedicated to supporting Consultant Psychiatrists, The Eating Disorder Service, Learning Disability CAMHS clinicians and other mental health staff who provide support to children and young people experiencing Mental Health issues. We are an extremely supportive team, and together we all make a real difference in the community.

The role can be challenging and will involve learning a great many different tasks, that together make up the role, and balancing them against the day to day needs of the service. It is a busy, active role, which will be rewarded by the buzz you get every day through knowing you have helped and supported children, young people and their families at a time when they have needed it most.

Main duties of the job

This is an administrative role which can be demanding and challenging and requires excellent communication skills to handle all contacts with confidence, compassion, patience and professionalism.

The main duties for this post are dealing with a high volume of calls both from service users and professionals, and actioning high volumes of tasks from the administration inbox. It also includes covering our Community Reception Desk - welcoming service users, visitors and clinicians to the site, arranging, rescheduling and cancelling appointments, booking room requests, processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals.

Detailed job description and main responsibilities

• To accurately type and distribute letters and other documents as required
• To provide Admin and secretarial support to team members.
• Arrange and provide Admin Support for meetings including minute/note taking.
• To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
• Use a range of software systems to support the delivery of the service.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand.  You will need to use the 'Supporting statement' element within your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.