Administrator Rapid Access Service

Job overview

Apprentice Administrator.

We are seeking to appoint a dynamic and enthusiastic candidate to the role of Band 3 Administrator Rapid Access Service within the Enfield Rapid Access Service Enfield  They will be required to give a high level of staff focused customer service.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.

For this role you will undertake a 22-month development programme in Business Administration within  the Enfield Rapid Access Service through work-based learning and by attending regular training sessions.

Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.

This position is on a 22 month fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.

Please see the Job Description and the Persons Specification for further details about the job role.

Main duties of the job

The administrator role will include uploading referrals, booking appointments and discharges via Rio, Requesting additional information to support the referrals. Creating agenda’s for team meetings and taking minutes. Assisting with the ordering of supplies, and organising archiving and much more.

Our referrals mainly come from GPs and the London Ambulance Service. We provide a Rapid Response service that provides an initial holistic assessment at home within two hours, doing tests such as blood and urine sampling and developing and initialising treatment plans.

ERAS looks to provide the very best patient care, aiming to give the same level of care a patient would receive as a hospital inpatient.

We also take referrals from hospitals helping to further reduce unnecessary stays in hospital.

Enfield Rapid Access Service clinicians work 7 days a week from 8am until 10pm. You may be expected to work a proportion weekends and bank holidays office hours.

Administration hours 9am-5pm.

You will  be required to work between sites,. A current UK driving license and access to a car for work will be an advantage.

Please see the Job Description and the Persons Specification for further details about the job role.

Detailed job description and main responsibilities

Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. This includes keeping Rapid Response data information up to date and summarised as requested by line manager.

Ensuring patient referrals are handed over to the Clinical staff with all necessary information at a timely manner as agreed by the team.

Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.

To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate with a high degree of tact, diplomacy and confidentiality.

Ensure good working relationships with all staff, the organisation and outside agencies.

Maintain good standards of professionalism.

Operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team/manager.

Organise meetings as requested, including preparation of agendas, taking and transcribing minutes as required and distributing to appropriate staff.

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.

Provide information, statistics, reports and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.

Please be advised if you already hold a relevant qualification in this area at this level or higher (so in Business Administration or Business Management) you are not eligible to apply for this role.

Candidates for an apprenticeships will need to provide certificates of their English and Maths qualifications and have to be resident for at least 3 years in the UK at the start of the apprenticeship.

You will:

• Attend in-service training and have Continued Professional Development opportunities

In return for your skills and dedication to the team and our patients we endeavour to provide:

• A supportive environment to learn and develop your new skills.
• Training above and beyond statutory and mandatory training.
• An emphasis on a good work life balance including meal breaks to enable staff to perform at their best.
• An experienced and supportive management team who listen and act on your feedback, and who all have a clinical background with community experience.
• A full NHS benefits package plus a lease car option.

For this post, the following are essential:

• Excellent communication skills
• Awareness of basic clinical terminology
• Strong work ethic