Administrative Officer

Job overview

We are looking for an enthusiastic, motivated, caring individual to support the administration of the Speech and Language and Dietetic Services in the delivery of high quality care to members of our local community with a clinical need for the services and interventions we deliver.

Main duties of the job

You will be required to undertake a wide range of clerical & administrative duties as part of a small friendly team. The post requires well developed interpersonal skills as you will be expected to  liaise with patients, carers, clinical staff & outside agencies.

Ideally you will have previous experience in a healthcare environment, be a good communicator and have the ability to work unsupervised. Good IT skills are essential as the role will involve regular use of computer based clinical systems, although we will provide training and on-going support to the right candidate.

Detailed job description and main responsibilities

• Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.
• To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.
• To take forward messages as appropriate.
• Manage generic email address boxes.
• Signpost service emails following service guidelines.
• Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using  clinical IT systems.
• Booking home visit appointments with clients over the telephone and capturing appointment details onto data  Systems.