Administrative Officer (Access to Health Records)

Job summary

Main duties of the job

Role Descriptor: AfC band 3, Administrative Officer (Access to Health Records)

Undertake delegated duties under the supervision of the Information Governance Officer, consulting as necessary and working collaboratively to deliver a comprehensive access to health records service

Undertake all necessary administrative tasks associated with processing requests to access health records

Ensure all request are processed confidentiality and comply with the requirements of the General Data Protection Regulation and Data Protection Act 2018

Ensure all new requests have the appropriate consent to release and escalate discrepancies to the Information Governance Officer

Enter new request information onto the team spreadsheet and ensure spreadsheet is maintained so that progress of requests can be tracked and reporting information can be extracted

Process requests within required timescales by prioritising and managing own workload

Access SystmOne and other patient information systems to identify and locate records as appropriate

Work closely with clinical teams in tracking, collating and preparing records for disclosure

Maintain effective communication with external parties via telephone, email, letters and, on occasion, in person, e.g.: patients/ service users, parents.

Job responsibilities

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.