Administrative Assistant, Ward Clerk, Receptionist

Job overview

To provide a comprehensive administration and clerical support service to an identified pathway within the Care Group. To include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist and call handling duties

This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.

Main duties of the job

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• To communicate effectively, accurately, and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end were advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.

Detailed job description and main responsibilities

Please view the attached job description and person specification to view the full details about the role