Administration Officer
Essex Partnership University NHS Foundation TrustSearch for more jobs in Wickford
Job overview
Essex Partnership University NHS Foundation Trust (EPUNFT) have an exciting opportunity for a part time Band 2 receptionist base at ST Margaret's Epping
We are seeking a motivated receptionist .
This is a part role supporting a busy clinical service, providing high-quality administrative support to ensure the smooth running of the service . You will be repsonsible to welcome all patients and visitors to the building . Recording all arrivals onto Systmone
Main duties of the job
The Receptionist/Care Navigator is the focal point of communication between the patients, doctors and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover including booking patients on to electronic system. The role also has responsibility for dealing with incoming post, scanning, photocopying records and any other instructions commensurate to the role.
Detailed job description and main responsibilities
You will be required to handle incoming and outgoing telephone calls to call from Patients Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
To exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times.
Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.