Administration Officer

Job overview

0.8 (30 hours) - Working patterns to be discussed at Interview. Wednesday working essential.

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Adlam Villas Clinic (Newbury). We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses  our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

Main duties of the job

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process

• To use and support with a variety of digital & electronic applications systems - inc Webex, our flexible telephone system.

• To be an accessible and central point of contact for service users, including patients and GP’s

• Take responsibility for assigning caseloads / task management

• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

Detailed job description and main responsibilities

The  “must haves” for you to be considered for this role:

• Ability to work well within a team

• Excellent communication skills

• Multitask and provide admin support across different areas within our 3 services

• Show flexibility, compassion and understanding to develop our services and better the patient experience.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.