Administration Manager

Job overview

An opportunity has arisen for a full time Admin Manager in Breast and Ophthalmology within Universities Hospitals Coventry and Warwickshire NHS Trust.

We are seeking to appoint an Admin Manager with the following skills and experience:-

• Working within a senior admin role with line management experience
• Excellent communication skills both verbally and written
• Good team player who is also able to work on own initiative
• Ability to stay calm under pressure
• Professional approach
• Flexibility and Commitment

You will need to be proficient in the use of standard Microsoft Office packages.  In addition to this, experience in the use of patient administration systems would be advantageous.

This is a full time post and will be based at both St Cross and UHCW.

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Main duties of the job

To manage Departmental administrative systems, processes and staff developing the service in line with required internal and external standards. To make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies and procedures. To act as a primary source of advice and guidance.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Detailed job description and main responsibilities

• To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements. This will require:a)    Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.b)    Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.c)    Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.d)    Responsibility for departmental performance including participation in the setting of objectives and standards.e)    Representing the department in appropriate forums.  f)    Continuous review/updating of administration policies and procedures and supporting documentation and or systems. g)    Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.h)    Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systemsi)    Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.j)    Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.k)    Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Review

• To ensure an effective internal and external communication system within the department and Trust wide.This will require:a)    Provision of an effective communication system both within the team and to internal and external agencies.b)    Providing and improving services in line with Trust objectives and nationally agreed initiativesc)    Motivating and persuading staff regarding changes to procedures and current practiced)    Providing a point of contact for external agencies to ensure issues are resolved and information shared as appropriatee)    Liaise with Local CCG’s, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners

For further details of the role please see the attached job description.