Administration Assistant

Job overview

An exciting opportunity has arisen for an Administration Assistant to join our Adult Community Treatment Team.  The role will primarily be based at the Plessey Centre in Blyth, though the post holder will at times also be required to travel to other local bases, including West Farm House in Cramlington.  Travel expenses will be paid where appropriate and in line with Trust policy.

The Post holder will have experience of working in similar work environment and will have previous administration experience,

Key skills:

• Administration experience working within a team.
• RSA/OCR Level 2 Typing qualifications or equivalent.
• Experience in a customer / patient  and service user focused environment.
• Excellent communication and interpersonal skills.
• A good understanding of IT systems including RIO (training given to those who have not worked on this system before).
• A good knowledge of Microsoft word/office packages and typing skills.
• Good verbal and written communication skills.
• Note taking skills.
• Ability to be self-directed, motivated and be able to contribute positively within a team.
• Well organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.

Applications are invited from suitably qualified and experienced candidates to join our busy administrative teams.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification.

Main duties of the job

The post holder must be able to use own initiative, work under pressure, uphold confidentiality,  keep to strict deadlines and have excellent organisational, interpersonal and communication skills.   You will undertake a variety of duties including taking incoming calls, dealing with day to day queries, updating patient information system (RiO), sorting incoming/outgoing post, taking notes at team meetings, completing work from a shared inbox/work tray and reception duties, and covering reception, all under the direction of the Administration Team Lead.

The post-holder will be based in main reception, greeting clients, answering calls and providing administrative support to the clinical team as required.  Responsibilities will include taking accurate messages, responding to queries, reporting jobs to estates, ordering supplies as required, working from a shared inbox, arranging appointments and meetings, typing letters and reports,  note-taking at meetings, updating client details and maintaining our patient information system.

Full details of duties and responsibilities are outlined within the attached Job Description.

Detailed job description and main responsibilities

This role is based within a mental health service and may involve regular exposure to sensitive, distressing or emotionally challenging situations. The post holder may have contact (in person or via telephone) with service users experiencing acute mental health difficulties, and may handle confidential information relating to complex or traumatic circumstances. Applicants should therefore be able to demonstrate resilience, emotional awareness, and the ability to maintain professionalism, confidentiality and compassion at all times. This is a non-clinical role and the post holder will be expected to work strictly within the boundaries of the role, referring any clinical queries or requests for advice to the appropriate qualified professional.

Please find attached job description for full details.

Advertising date : 12th February 2026

Closing date : 26th February 2026

We welcome your application.