Administration Assistant

Job overview

An exciting opportunity has arisen for an Administration Assistant to join our Adult Community Treatment Team. The role is primarily based at the Plessey Centre in Blyth; however, the post holder will also be required to work at other local sites, including West Farm House in Cramlington, on a regular basis in line with service needs. Travel expenses will be paid where appropriate and in accordance with Trust policy. The post holder will have experience of working in a similar environment and will possess previous administrative experience. Key skills and experience: Proven administration experience working within a team RSA/OCR Level 2 Typing qualification (or equivalent experience) Experience working in a customer, patient or service user-focused environment Excellent verbal and written communication skills Strong interpersonal skills Good IT skills, including Microsoft Office packages (including Microsoft Word) Experience of using electronic patient record systems such as RiO (training will be provided if required) Note-taking skills Ability to use initiative and work independently Well organised, with the ability to prioritise workload and meet deadlines Flexible and adaptable approach to work Applications are invited from suitably qualified and experienced candidates. You must hold the qualifications outlined within the Essential Criteria of the Person Specification.

Main duties of the job

The post holder will be responsible for providing comprehensive administrative support to the clinical team under the direction of the Administration Team Lead. The role includes acting as the first point of contact for the service, greeting clients, responding to telephone and email enquiries, and managing reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing letters and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies, reporting estates issues, and responding to day-to-day queries. The post holder must be able to use their own initiative, work under pressure, maintain confidentiality at all times, and meet strict deadlines. Full details of duties and responsibilities are outlined in the attached Job Description.

Detailed job description and main responsibilities

This role is based within a mental health service and may involve regular exposure to sensitive, distressing or emotionally challenging situations. The post holder may have contact (in person or via telephone) with service users experiencing acute mental health difficulties, and may handle confidential information relating to complex or traumatic circumstances. Applicants should therefore be able to demonstrate resilience, emotional awareness, and the ability to maintain professionalism, confidentiality and compassion at all times. This is a non-clinical role and the post holder will be expected to work strictly within the boundaries of the role, referring any clinical queries or requests for advice to the appropriate qualified professional.

Please find attached job description for full details.

Advertising date : 02 April  2026

Closing date : 16th April 2026

We welcome your application.