Administration Assistant

Job overview

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to offer sponsorship for this job role.

An exciting opportunity has arisen for a full time Administration Assistant for the Home Treatment Team, Basildon.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support both face to face and over the telephone.  We will offer you support, supervision, training and the opportunity for personal development.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook.  You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

All interviews will take place on MS Teams and we will be asking candidates to complete competency tests on site during the interview process.

Main duties of the job

• To provide a comprehensive administration service and functions within the Trusts’ Localities.
• The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
• Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.

Detailed job description and main responsibilities

You will be required to handle administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient manner.

• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
• To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.

• Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
• To assist both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive.
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.

The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.

The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

• Record accurate messages and follow them up appropriately in accordance to department guidelines.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.