Administration Assistant

Job overview

Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Newcastle Treatment and Recovery (NTaR), in Newcastle City Centre.

NTaR, in partnership with Changing Lives and Humankind,  covers all drug and alcohol services within Newcastle and is an ageless service. Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.

The administration team supports clinical colleagues to deliver this service.

The administration team consists of an Admin Team Lead, Medical Secretary,  Administration Officers and Administration Assistants.

The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m.

Main duties of the job

The main duties of the role will be:

-    meeting and welcoming clients to Plummer Court -    receiving client telephone calls and answering queries -    liaise with clinical colleagues on telephone calls and queries relating to clients -    scanning, filing, printing and uploading to patient information systems

You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Detailed job description and main responsibilities

Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role

Please refer to the attached generic job description outlining duties of an Administration Assistant.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted

Please get in touch – we look forward to hearing from you.

Please find attached job description for full details.

Advertising date : 7th May 2026

Closing date : 21st May 2026

We welcome your application.