Administration Assistant

Job overview

The Radiology Department is seeking a diligent and professional Administrative Assistant to provide vital administrative support across both University Hospital Coventry and Rugby St Cross Hospital.

This is a reception-based role, where excellent customer service experience is essential.

This role offers a unique opportunity to contribute to the smooth operation of the Radiology Department, supporting the delivery of essential diagnostic services.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• Welcoming and registering patients in a courteous and professional manner
• Processing referrals with accuracy and efficiency
• Managing telephone enquiries promptly and courteously

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Detailed job description and main responsibilities

• Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
• Booking in patients for their appointments
• Processing of referrals in line with Departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Soliton and ESR.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

For further details of the role please see the attached job description.