Administration Assistant - Community Nursing

Job overview

The Administration Assistant will provide a comprehensive front  desk/administrative support service to the department.

This will include; • Acting as a first point of contact for the department. • Answering telephone calls, taking messages accurately. • Dealing with routine and specialist enquiries in a pleasant and helpful  manner, communicating relevant information to the relevant  departments/person, referring to others as appropriate. • Photocopying and word processing documents, letters, emails, minutes  and reports when required. • Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.

This role is office based.  There are no options for home working.

Main duties of the job

Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.

This will include; • Provide and receive routine information from staff members, patients and  other external agencies. There will be circumstances where the caller is  anxious, the post holder will use tact, reassurance skills and diplomacy. • Collect, open and acknowledge post and emails within specified  timescales.  • Accurately record messages and forward timely to the relevant person. • Respond to and resolve day to day problems that arise within the  department, and also respond to queries escalating where necessary. • To respond to and communicate confidential patient information to other  departments, outside agencies, patients and carers to facilitate care and  support the clinical teams. Handle confidential information with  discretion and in accordance with data protection requirements. • To take minutes/action notes of ad hoc meetings as and when required. • Work undertaken will be reviewed at agreed intervals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac