Administration & Invoice Officer - Homecare

Job overview

The MFT Pharmacy department is looking for an enthusiastic innovator to join our well-established Homecare Team based at Oxford Road Campus (ORC).  The Homecare Team manages the supply of medicines direct to Patient’s homes, processing prescriptions and paying invoices for the relating deliveries.  MFT has one of the largest Homecare services in the country with over 13,500 patients registered Trust wide which includes Adult and Paediatric patients across multiple therapies.

Communication is key and the post holder will liaise both internally within Pharmacy, various departments and clinical teams within the Trust and externally with Providers, Nurses, Patients or carers via e-mail, telephone, our internal system (Epic) and teams etc.  Homecare experience is not essential, however you must be computer literate, able to create and manipulate spreadsheets, with excellent attention to detail and accuracy  when  working under pressure to deadlines.  Knowledge of dealing with orders/invoices is required along with raising and resolving queries.  The ideal candidate will be forward thinking and motivated, a problem solver who is adaptable, flexible and willing to learn new skills.

We will provide a comprehensive induction programme and you will participate in appraisals with a view to developing the appropriate knowledge and skills.

For further information or an informal discussion please contact the Homecare Team between 8am and 4.30pm Monday to Friday

Main duties of the job

Accurately check invoices are consistent with goods and dates received by the patient, delivery evidence and orders prior to processing and prescriptions as required .

Identify and investigate invoice charge errors (e.g. over/under charges, over supply, excessive service, delivery, equipment or ancillary item fees, Nurse visit charges etc) and lodge queries with Homecare providers .

Accurately record invoice queries and credits on a spreadsheet which is shared regionally and used to help shape and improve Homecare Processes and Services.

Prioritise workload appropriately in line with procurement T & C's

Regularly follow up outstanding queries to ensure timely resolution.

Scrutinise monthly Homecare provider statements to clear aged debt as appropriate .

Investigate and resolve queries that arise in respect of unpaid invoices and payment discrepancies .

Effectively ensure the Trust is reimbursed appropriately .

Ensure all transactions are processed through pharmacy computer systems for complete accurate record keeping and reporting purposes .

Develop a good working knowledge of pharmacy and finance systems

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!