Administration and Clerical Officer

Job overview

Diagnostic imaging, formally known as Radiology, providing a comprehensive range of high quality diagnostic imaging and interventional procedures for patients across their lifetime. In 2023 the department performed over 183,000 scans. We provide outstanding Administrative support to services including:

X-ray Mobile imagine in theatre MRI CT scans Ultrasounds DEXA Fluroscopy Interventional radiology Biopsies and drainages venous Access procedure Medical physics Pre-assessment clinics Specialist consultant scan reporting

Front of house admin team provide administrative cover 7 days a week, 8am - 8pm utilising a shift system.  Diagnostic Imaging has over 200 members of staff; all dedicated to exceptional patient care.

***Previous applicants need not apply ***

Main duties of the job

You would play a vital role in making Diagnostic imaging a great place to work. You will be working alongside colleagues who will support, nurture and empower you to be your best. The main duties covered in the role include the provision of a competent and efficient reception service.

The Radiology Department has three receptions located in Main department, MRI and Ultrasound responsible for signposting patient to the right department, correctly booking patients into the department, and performing a wide variety of administrative tasks integral to the working of the department. There is a requirement to ensure patient notes are updated and confidentiality maintained. There will also be a need to deal with medico-legal, and image transfer requests in a timely manner.

Detailed job description and main responsibilities

The Radiology Department operates a 24-hour service.  You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday- Sundays covering hours 8.00am-8.00pm on a rotational basis.

• To provide a competent and efficient reception service.
• To contribute to the delivery of a timely, high quality Radiology service.
• To arrange appointments (inpatient and outpatients) and utilise any cancelled appointments.
• To deal with patient’s notes and ensure they are kept safely, and the confidentiality of the information contained within is maintained.
• To handle any queries or telephone enquiries in an accurate and professional manner.
• Where applicable/required, support and arrange retrieval of x-ray packets from storage (offsite and on site).
• To process all image transfer requests received via Image Exchange Portal (IEP), IT service desk ticket system (Cherwell) or Vocera prioritising “blue light” requests.
• To process all medico-legal requests in a timely manner and ensure all discs produced are appropriately encrypted.
• To monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner.
• To ensure daily reports are actioned and reports are emailed securely to relevant referrer.
• To allocate images to offsite reporting service.
• Manage own workload by prioritising tasks accordingly in order to meet deadlines.
• Carry out general administration duties e.g. filing, photocopying and scanning etc.
• To be flexible and supportive of the changes within the Radiology Services
• Contribute to Service Development and improvement and take an active role in Safecare activities.
• Support people’s Equal Diversity and Rights.