Admin Lead

Job overview

Are you looking for a new and exciting challenge?

We have a newly developed post for a band 4 admin lead within the Primary Care Directorate, this port will offer support to two integrated GP practices.

£26,530 - £29,114 per annum, full time 37.5 hours per week.

The role will support the front of house function for the identified practices and will link in closely with the senior management team.

Main duties of the job

Providing and receiving routine information which may sometimes require tact or persuasive skills to overcome barriers to understanding. This may involve providing and receiving of sensitive or complex information, providing advice, instruction or training where the subject matter is straightforward.  In particular this will involve the following responsibilities:

• Health and safety of the building
• General day to day running of the practice
• Responding to appropriate requests for information
• Acting on correspondence – responding to, or referring to the appropriate person
• Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity)
• Liaison with partner services and organisations
• Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
• Handling telephone queries
• Assisting patients/clients/relatives with non-clinical advice
• Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes.

Detailed job description and main responsibilities

The role will require capacity to make decisions, which may require consideration of a range of options, such as:

• Judgements on how to deal with enquiries, patients/carers/external contact
• Prioritising work, resolving conflicting diary appointments and schedule

Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under ‘Specialist/Technical requirements’.  This may include activities such as:

• Taking and transcribing formal minutes
• Producing statistical reports
• Maintaining information systems
• Recording messages within the Electronic Patient Record system
• Disseminating and distributing key information within team

Please refer to Job description for full information.