Admin Assistant/Receptionist

Job summary

Main duties of the job

Post holder will be expected to contribute to housekeeping and other office duties as required e.g scanning, printing, photocopying etc.

Post holder will be expected to book a high volume of appointments in a timely manner via Liberty phone system.

The post holder will provide a comprehensive, efficient admin service for the Adult AHP clinical teams

To provide a high standard of support to Clinical staff.

To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.

To receive and respond to requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.

To communicate directly with members of the public and other services.

To abide by Trust policies and procedures

To deal with incoming and outgoing patients and carers

Job responsibilities

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).