Admin Assistant

Job overview

The post holder will support the provision of the highest quality patient care through assisting the sub-speciality team. They will support the Team’s call centre in answering in-coming calls, taking patient queries, which can include taking messages, arranging call back’s to consultants PPC or to reschedule or cancel an existing appointments. The postholder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service to ensure high levels of patient care by promptly answering incoming patient calls, and being accessible, customer focused and a point of contact. This role is ideal for those without NHS experience who would like to progress their career within the NHS administration.

Main duties of the job

To work as part of a sub-speciality team to ensure patients queries are answered via email, letter or telephone

Promptly answer telephone enquires taking and relaying messaged in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.

Under the supervision of the Team Managers/Lead PPC to provide administrative support this could include filing, photocopying of patient records, sorting post or internal mail and chasing up of diagnostic tests.

Register new referrals and making arrangement for prompt clinical grading and triage of referrals.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!