Accounts Assistant - Private Care

Job overview

To be responsible, as a member of the private care administration team for the Private Care billing function ensuring that it achieves its goals and objectives. The successful candidate will ensure accurate and timely processing of patient’s invoices through close collaboration with various stakeholders of the organisation.

Main duties of the job

The post holder will liaise with the consultants, private medical secretaries and admissions coordinator to secure proper access to patient notes and other records to ensure that accurate information for billing is supplied in a timely manner

To prepare bills and invoices for private patients for medical services and treatments received ensuring that accuracy in line with set billing rules. This includes familiarisation with medical insurance contracts and private care tariffs

Use Compucare to electronically send bills to relevant insurance companies on a timely basis and take ownership of correcting failed bills including ensuring the reasons are investigated and rectified

Provide an exceptional billing service to all patients visiting the private patients’ suite. Collecting payments and other required documentation and fees at the time of patient admittance. This includes explaining charges to patients so they understand the fees for which they are responsible.

Support the credit control function by contacting patients, insurance companies, and embassies to settle outstanding debt.

Handle billing queries from patients, insurers and consultants, including management of the dedicated mailbox.

Detailed job description and main responsibilities

Systematically review the Compucare system to identify any unbilled procedures and invoicing accordingly.

Analysis of bills to include various procedures, consultants, anaesthetists and hospital fees and drugs and dressings.

Preparation and processing of credit notes and write offs.

Dealing with queries raised by consultants, anaesthetists, patients etc.

Resolving any errors in the billing process, researching the billing errors for patterns, and recommending changes to prevent future errors.

To identify insufficient / incorrect detail in patients’ notes / booking forms and using own initiative raises the query for resolution with practice managers / consultants.

To adhere to quality standards and deadlines in inpatient billing procedures.

To undergo relevant courses and mandatory internal training to continually update skill and the understanding of billing issues.

Investigating and resolving Healthcode failures.

General office duties and assistance in other areas should the need arise.