A&E Department Clerk

Job summary

Main duties of the job

• Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
• Checking case notes, tidying and returning them to scan centre.
• Answering several phones in the department in a professional manor and conveying messages to the appropriate person.
• Photocopying, scanning and organising any paperwork in the department.
• To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
• To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
• To undertake other relevant clerical duties as required including: photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
• Facilitate the prompt collection of data by liaison with the Clinical Coding Department.
• To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.

Job responsibilities

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.