999 Call Handler Night Worker (Nottingham)

Job overview

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor

You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us.  As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.

(Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

Main duties of the job

What does a 999 Call handler do?

Based at the Emergency Operations Centre in Nottingham you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise  calls in line with agreed protocols and provide pre-arrival advice.

With shift  up to 12 hours night working only, including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Please see the attached guide to help you complete a robust application form. See attachment ‘Support with your EMA application using TRAC’

Successful applicants will be invited to an online assessment on the 18/08/25 following a successful assessment you will be invited to interview on the 30/08/25.

Start date for successful applicants will be 29/09/25. Training will be 5 weeks full time during office ours followed by approximately 8 mentoring shifts.  Annual leave is also restricted during the training.

Some elements of the training may be virtual or off site. Please bear this in mind before applying.

Detailed job description and main responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement