2nd Line Support Analyst 6 Months FT

Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team as a 2nd Line Support Analyst - 6 Months Fixed Term. The Post is located in CEME Centre - Havering. This role may require the post holder to travel to  KENT when required.

The post holder will provide second level technical support for all ICT incidents reported by NELFT staff to the ICT Service Desk. The level of support provided to the ICT user base will ensure that maximum uptime of localised ICT systems is maintained, which will enable NELFT staff to make the best use of ICT systems during their daily work.The post holder will provide on-site as well as telephone support to users, in addition to assisting face-to-face walk-in clients, as and when required, consistently delivering a “client-focused” service which promotes excellent customer service and effective working relationships.

Previous applicants - If you have previously applied, please do not re-apply

Please also be advised that this role is fully office based, and not suitable for staff who require days working from home.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.