2920 - Clinical Systems Service Desk Assistant

Job summary

Interview Date: 10th June 2026

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

An exciting opportunity has arisen for someone to join our Clinical Application Management Team.

The post holder will work within the Clinical Application Support team to provide effective administrative, service desk 1st line support and issue resolution support. This includes solving access issues for clinical staff, setting up accounts for clinical systems, providing basic Registration Authority support, and providing administrative support to the department.

Main duties of the job

The post holder will be responsible for providing 1st line support on the Clinical Applications Service Desk. The role is required to keep an accurate and up-to-date record of all jobs on the Trusts and systems providers service tool.

The post holder will work closely with end users to resolve or escalate system issues and requests by completing system checks, troubleshooting issues and providing advice on the Trusts core clinical systems. The role is required to follow department procedures to ensure issues are escalated to other levels of support when required as well as the ability to work on their own initiative to escalate system incidents.

The post requires a high degree of customer focus by providing verbal, written and face-to-face communication to end users on a daily basis. This includes providing support via drop-ins as well as completing department visits on regular walk rounds.

Other duties include creating and maintaining system user accounts and smartcards, providing administration duties to support existing and new clinical systems and complete ad-hoc tasks to support other members of the team when required in the completion of their role.

Job responsibilities

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 roles are no longer eligible for sponsorship

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction

Please note we reserve the right to close positions early